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Terms & Conditions

Last Updated: May 1, 2025

Welcome to PrimX360. These Terms and Conditions ("Terms") govern your access to and use of our website and services. By booking a service or using our platform, you agree to abide by the following terms as outlined by NeelPonkhi Healthcare LLP, the parent company of PrimX360.

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1. Service Scope

PrimX360 offers home physiotherapy and home nursing services within designated locations across Bengaluru. Services are subject to availability based on area, time slot, and medical condition.

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2. User Eligibility

By using our services, you confirm that:

  • You are at least 18 years old, or acting on behalf of a dependent or elderly family member

  • You provide accurate and truthful information during booking

  • You will not misuse the platform or staff for unlawful purposes

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3. Booking & Payments

  • All bookings must be confirmed via call, WhatsApp, or the website

  • Full payment is required before treatment begins

  • We do not offer credit or post-paid options

  • Session validity and package duration will be communicated during booking

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4. Refunds & Transfers

  • No refunds are issued once payment is made (see Refund Policy)

  • Unused sessions may be transferred to a family member upon written request and at the sole discretion of the company

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5. Cancellation & Rescheduling

  • A minimum of 4 hours' notice is required to reschedule a session

  • Failure to inform in advance will result in the session being counted as completed

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6. Medical Disclaimer

  • PrimX360 does not offer medical diagnosis or emergency services

  • Our professionals provide support based on referral or assessment, and it is your responsibility to consult a physician for diagnosis

  • We are not liable for complications arising due to incomplete or inaccurate information shared by the user

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7. Code of Conduct

  • Abuse (verbal or physical) toward any staff member will lead to immediate termination of services

  • Any inappropriate behavior will be reported to authorities and blacklisted from future services

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8. Intellectual Property

All content on this website (text, images, logo, etc.) is the property of PrimX360 and may not be copied or used without written permission.

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9. Changes to Terms

We reserve the right to update these Terms at any time. Updates will be posted on this page with the revised date. Continued use of our services implies acceptance of any such changes.

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10. Contact Us

For any clarification regarding these Terms, contact:
📧 info@primx360.com
📞 08069645355

Medical Disclaimer

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The content and services provided by PrimX360, a unit of NeelPonkhi Healthcare LLP, are intended for general healthcare support and physiotherapy purposes only. They do not constitute a medical diagnosis or emergency care. All assessments and treatments should be carried out in consultation with a qualified physician. In case of a medical emergency, please contact your nearest hospital or dial emergency services immediately.

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PrimX360 shall not be held liable for any complications or outcomes resulting from incomplete disclosure of medical history or failure to seek appropriate medical advice.

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