Privacy Policy
A legal disclaimer
Last Updated: May 1, 2025
PrimX360, a unit of NeelPonkhi Healthcare LLP, is committed to protecting the privacy of our users and the confidentiality of the information you share with us. This Privacy Policy outlines how we collect, use, store, and safeguard your data when you visit our website, use our services, or interact with our team.
Who We Are
PrimX360 offers home physiotherapy and home nursing services across Bengaluru. We operate under:
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Legal Entity: NeelPonkhi Healthcare LLP
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Registered Office: Vinayaka Complex, 2nd Floor, Sharada Nagar, Uttarahalli Kengari Road, Vasanthapura, Bengaluru 560061
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Contact: info@primx360.com | 08069645355
Information We Collect
We may collect the following types of information:
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Personal Information: Name, phone number, email address, gender, age, patient health details (only when shared voluntarily for service booking)
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Usage Data: IP address, browser type, device information, and pages visited
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Location Data: If you allow location services on your device
How We Use Your Information
We use your data to:
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Schedule and deliver home physiotherapy and nursing services
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Provide customer support and improve service quality
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Respond to inquiries and follow up on requests
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Send health tips, appointment reminders, or promotional updates (with your consent)
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Maintain legal, regulatory, and accounting records
Data Sharing and Disclosure
We do not sell or rent your personal information. We may share your data only with:
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Verified healthcare professionals engaged by PrimX360 to deliver services
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Payment gateway providers (for transaction processing)
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Legal authorities when required by law
Data Protection and Security
We take industry-standard precautions to protect your data:
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SSL encryption for secure transmission
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Access control to prevent unauthorized data use
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Regular audits and monitoring for security threats
However, no system is 100% secure. We cannot guarantee absolute protection from cyber threats or data breaches.
Your Rights
You have the right to:
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Access the personal information we hold about you
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Request corrections to inaccurate or incomplete data
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Request deletion of your personal data (subject to legal retention requirements)
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Opt-out of marketing communications at any time
To exercise any of these rights, email us at info@primx360.com
Cookies & Tracking
Our website may use cookies and similar technologies to:
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Understand user behavior
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Improve website performance
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Provide a customized experience
You can adjust your browser settings to disable cookies at any time.
Third-Party Links
Our website may contain links to third-party sites (e.g., YouTube, Google Maps). We are not responsible for the privacy practices of these websites.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in law or service offerings. The updated policy will be posted on this page with the latest revision date.
Contact Us
For any questions or concerns regarding your data or this policy, please contact:
PrimX360 (NeelPonkhi Healthcare LLP)
📍 Vinayaka Complex, 2nd Floor, Sharada Nagar, Uttarahalli Kengari Road, Vasanthapura, Bengaluru 560061
📧 info@primx360.com | 📞 08069645355
🌐 www.primx360.com